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Explore How We Protect Your Privacy

At inatogel link, we handle your personal data with a clear set of rules: what we collect, why we collect it, and how long we keep it is…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS payment records protectedAccount data accessible only to authorised staffRetention periods clearly definedRight to request your data at any time
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inatogel link Explore How We Protect Your Privacy
PRIVACY CONTACT PATHS

Start a Privacy Request With Our Team

If you want to access, correct or delete the personal data we hold about your inatogel link account, our privacy support team is reachable seven days a week between 08:00 and 23:00…

Live Chat Open the chat widget from your account dashboard at any time between 08:00 and 23:00 WIB. A privacy-trained agent will log your request and issue a reference number within minutes.
Email Privacy Desk Send your full name, registered email and the specific data action you are requesting to our privacy email address. We respond within 24 hours and complete most requests within 14 business days.
Account Help Centre Log into your inatogel link account, head to Settings, then select Data & Privacy. From there you can download a copy of your stored data or submit a deletion request directly without contacting support.
HOW WE HANDLE DATA

See How inatogel link Manages Your Information

Every data-handling decision we make is built around one question: does collecting or storing this piece of information directly serve your account?

Data Collection Principles

We collect only what is required to operate your account: your name, email, payment method identifiers for DANA, OVO, GoPay or QRIS, and device session data used to detect unusual login activity.

Cookie Usage

We use functional cookies to keep your session active and analytics cookies to understand which pages load slowly. No advertising or cross-site tracking cookies are placed on your device without your explicit consent.

Account Security Controls

Your password is stored as a salted hash — we cannot read it in plain text. Two-factor authentication is available from your account Security Settings and we encourage you to switch it on immediately after opening your account.

Data Retention Schedule

Active account data is kept for as long as your account remains open. After closure, transaction records are retained for five years in line with financial record-keeping requirements; all other personal data is deleted within 30 days.

Your Right to Access & Correct

You can request a full export of the personal data we hold about you at any time. If any detail is incorrect — your registered name, phone number or linked payment method — you can update it directly in Account Settings or ask our privacy desk to correct it.

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS gateways — and identity-verification partners where local law requires it. No data is sold to advertisers or passed to marketing brokers under any circumstance.

Open Answers to Your Privacy Questions

The questions below cover the data rights and account situations our users ask about most often. If your question is not answered here, reach our privacy desk via Live Chat between 08:00 and 23:00 WIB and a trained agent will respond with a specific answer for your account — not a copy-pasted template.

We collect your full name, email address, phone number and date of birth during registration. Once you make a deposit, we also record the payment method used — DANA, OVO, GoPay or QRIS — and the transaction reference. Device data such as IP address and browser type are logged for security purposes.

Payment identifiers — such as your linked DANA or OVO account number — are encrypted using AES-256 before storage. We do not store full card numbers. Access to payment records is restricted to a small group of authorised finance and fraud-prevention staff whose access is audited monthly.

Yes. Log into your account, go to Settings, then Data & Privacy, and select Export My Data. You will receive a downloadable file within 72 hours. Alternatively, email our privacy desk and we will prepare the export manually within 14 business days.

Submit a deletion request through the Data & Privacy section of your account settings, or contact our privacy desk by email. We will delete all personal data not required for legal record-keeping within 30 days of your account closure. Financial records are retained for five years as required by law.

No. We do not sell your data or share it with advertising networks. The only third parties who receive any of your data are the payment processors — DANA, OVO, GoPay and QRIS gateways — and identity-verification partners where local law requires this check.

We place functional cookies — essential for keeping your session active — and optional analytics cookies that help us identify slow-loading pages. You can manage your cookie preferences from the cookie banner that appears on your first visit, or through your browser settings at any time.

Contact our privacy desk via Live Chat (08:00–23:00 WIB) or by email using the address listed in your Account Help Centre. We will acknowledge your concern within 24 hours and provide a written response within 14 business days. Eligibility for certain remedies depends on local law.

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